Legal

Privacy Policy

Last updated: May 9, 2026

UGC Infra is operated by Adworkly LLC ("Company", "we", "us", or "our"), provides UGC operating software, workflows, analytics, and related services. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the Service.

Definitions

Service: The UGC Infra website, software, dashboards, workflows, and related services operated by Adworkly LLC.
Personal Data: Data about a living individual who can be identified from that data, or from that data combined with other information available to us.
Usage Data: Data collected automatically from the Service or Service infrastructure, such as page visits, device details, logs, and diagnostic events.
Cookies: Small files stored on your device that help operate, secure, measure, and improve the Service.
Data Controller: The organization that determines the purposes and means of processing Personal Data. For this Privacy Policy, Adworkly LLC is the Data Controller.
Service Providers: Third parties that process data on our behalf so we can provide, secure, analyze, bill for, or improve the Service.
User: The individual using the Service, including visitors, customers, team members, creators, and administrators.

Information We Collect

We collect information you provide directly, information collected automatically when you use the Service, and information from tools connected to your workspace.

Personal Data may include your email address, first and last name, phone number, company name, website URL, business address, billing details, team role, creator or account metadata, and messages you send to us.

Usage Data may include IP address, browser type, device identifiers, operating system, pages visited, time spent, referring pages, logs, events, and diagnostic data.

Cookies and Tracking

We use cookies and similar technologies to keep the Service working, remember preferences, secure sessions, measure performance, and improve product experience.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Service may not work correctly without cookies.

Session cookies for login and application state
Preference cookies for saved settings
Security cookies for account protection
Analytics cookies for product and website measurement

How We Use Data

Provide, operate, and maintain the Service
Create and manage accounts, workspaces, campaigns, creators, posts, approvals, and payouts
Process demo requests, support requests, subscriptions, billing, and account notices
Monitor usage, troubleshoot issues, improve reliability, and protect the Service
Analyze product performance and improve features, workflows, and reporting
Send product updates, operational notices, and marketing communications when permitted
Enforce agreements, prevent misuse, comply with legal obligations, and protect rights and safety
Use information for any other purpose described when you provide it or with your consent

Retention of Data

We retain Personal Data only as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain Usage Data for internal analysis, security, abuse prevention, audit, and operational purposes. Retention periods may vary based on account status, contract terms, legal obligations, and product needs.

Transfer of Data

Your information may be processed and stored in the United States and other locations where we or our Service Providers operate.

If you are located outside the United States, your submission of information to the Service means you understand that your information may be transferred to and processed in the United States.

We take reasonable steps to protect Personal Data during transfer and to require appropriate controls from Service Providers.

Disclosure of Data

We may disclose Personal Data to Service Providers, payment processors, analytics providers, infrastructure providers, professional advisors, and other parties needed to provide and improve the Service.

We may disclose information if required by law, legal process, governmental request, merger, acquisition, financing, asset sale, enforcement of our agreements, prevention of fraud or abuse, or protection of rights and safety.

We may use a customer's company name or logo on our website or marketing materials when permitted by contract, consent, or public customer relationship.

Security of Data

We use commercially reasonable technical, organizational, and administrative safeguards to protect Personal Data.

No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work to protect the Service and respond to security issues responsibly.

GDPR and EEA Rights

If you are located in the European Union, European Economic Area, or United Kingdom, you may have rights to access, correct, delete, restrict, object to processing, port, or withdraw consent for your Personal Data.

To exercise these rights, contact us through your account workspace or the website booking form. We may ask you to verify your identity before responding.

You may also have the right to complain to your local data protection authority.

California Privacy Rights

California residents may have rights to know, access, correct, delete, opt out of certain sharing, and limit certain uses of Personal Data under applicable law.

Our Privacy Policy link includes the word "Privacy" and is available from the home page. We will post material changes to this page.

You can request changes to your Personal Data through your account workspace or the website booking form.

Do Not Track

Some browsers include a Do Not Track setting. Because there is no common industry standard for responding to these signals, the Service may not respond to all Do Not Track signals in the same way.

Service Providers, Analytics, and Remarketing

We may use third-party Service Providers for hosting, authentication, analytics, customer support, communications, email delivery, payments, security, logging, and advertising.

These providers may access Personal Data only to perform tasks on our behalf and are expected not to use it for other purposes.

We may use analytics and advertising tools, such as Google Analytics, Google Ads, Meta advertising tools, or similar services, to understand website performance and reach relevant audiences.

Payments

If we provide paid products or services, payment information may be processed by third-party payment processors.

We do not store complete payment card details on our servers. Payment processors handle payment information according to their own privacy policies and security standards.

Links to Other Sites

The Service may contain links to websites or services not operated by us. We are not responsible for the content, privacy policies, or practices of third-party sites or services.

Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect Personal Data from children under 18.

If you believe a child has provided us Personal Data, contact us and we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page.

We may notify you through the Service, by email, or by updating the last updated date above.

Contact Us

If you have questions about this Privacy Policy, contact us through your account workspace or the website booking form.