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Frequently asked questions

Platforms, payouts, data freshness, and access — answered directly.

Product

What is UGC Infra?

UGC Infra is an operating system for running high-volume user-generated content campaigns. It connects campaign briefs, creator rosters, content approvals, post tracking, performance analytics, and creator payouts in one system. It is built by Adworkly.

Which social platforms does UGC Infra support?

UGC Infra supports four platforms: TikTok, Instagram, YouTube, and Facebook. Coverage includes TikTok organic and Spark Ads, Instagram Reels and organic, YouTube Shorts and long-form, and Facebook Reels and Feed.

Who is UGC Infra for?

UGC Infra is built for brands running in-house creator programs and for agencies managing UGC across multiple clients. It is aimed at teams whose volume has outgrown spreadsheets and group chats.

What are the four layers of the platform?

Campaign OS handles briefs, rosters, approvals, and post tracking. Hook Intelligence turns trend and performance signals into versioned briefs. Creator DB manages onboarding, deliverables, and payout readiness. The Reporting layer filters performance by campaign, creator, account, platform, and date.

Creators and payouts

How do creator payouts work in UGC Infra?

Creator payouts are automated and funded through Stripe. Each creator carries a payout-readiness state so blockers surface before a payment run. Settlement history, reconciliation, and a manual fallback are available when a transfer needs intervention.

Does UGC Infra charge a transaction fee on creator payouts?

No. UGC Infra does not add a transaction fee on top of automated creator payouts. Standard Stripe processing terms still apply to funding.

Is UGC Infra 1099 ready?

Yes. Automated creator payouts are built with 1099 readiness, so tax documentation requirements are supported as part of the payout workflow.

How do creators join a campaign?

Creators apply through the UGC Infra creator portal and are then assigned to campaigns with a defined scope, deliverable count, and compensation. Once assigned, they receive briefs, submit deliverables, track results, and see earnings from the same portal.

Data and reporting

How current is the performance data?

Performance metrics are collected on a refresh cycle rather than being live to the second. Every analytics view carries freshness labelling that states how recent the underlying data is, so numbers are never presented as more current than they are.

Can clients see reports without a login?

Yes. Reports can be shared through links that read the same underlying records as the internal view, so a client report and the internal dashboard do not diverge.

Does UGC Infra offer API access?

Yes. Full API access is included in the Growth plan. Enterprise plans also include API access alongside custom limits and refresh rates.

Plans and access

How much does UGC Infra cost?

The Growth base plan is $300 per month billed monthly, or $220 per month billed yearly. The Speedrun add-on is an additional $250 per month and adds Speedrun credits. Enterprise pricing is custom.

What does the Speedrun add-on include?

The Speedrun add-on provides Speedrun credits for the media archive, AI video analysis, comment analysis, and cross-posting preparation. It adds credits without changing base plan access.

How does a brand get access?

Brands can request access through the brand access form on the UGC Infra site, or book a demo to walk through the platform against their own campaign volume and platforms first.

Related

  • PricingPlans, credits, and the Speedrun add-on.
  • For creatorsHow the creator portal works and how to apply.
  • ReportingWhat performance data you can filter and share.
  • AboutWho builds UGC Infra.

Still have a question?

Book a demo and we will answer it against your actual campaign setup.

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UGC Infra

Campaigns, creators, performance, and payouts connected across four social platforms. Built by Adworkly.

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  • Hook Intelligence
  • Creator DB
  • Reporting
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